DS Rewards is our loyalty programme, where every item you buy takes you a step closer to unlocking exciting new rewards. Provided you meet the basic threshold for the programme, we will place you in one of our five tiers based on your annual spend.

• Bronze: 0 - 499 points (£0 - £499 GBP)
• Silver: 500 - 2,499 points (£500 - £2,499 GBP)
• Gold: 2,500 - 4,999 points (£2,500 - £4,999 GBP)
• Platinum: 5,000 - 9,999 points (£5,000 - £9,999 GBP)
• VIP: 10,000+ points (£10,000+ GBP)

If you're new to Rewards, your tier is determined by the value of your total DS Rewards orders over a 12-month period (your “Membership Year”).

You'll be automatically enrolled into the Rewards programme in the Bronze Tier once you sign up.

You can upgrade at any time during your Membership Year if your total spend hits the threshold for the next tier up. For example, if your total spend exceeds £2,500 during your Membership Year you can move from Silver to Gold.

If you move up a tier, you will receive the rewards associated with that tier for 12 months from the date you are upgraded.

Rewards are an exciting set of benefits for Rewards members. Each tier has an assigned set of rewards. The higher your tier, the more rewards you receive. Please see each of the tiers for more information.

You can earn points every time you shop, and on a variety of activities. To see all the ways you can earn points, check the Earn Points section on the Loyalty Hub.

Your possible rewards are displayed in your Loyalty Hub, which you can find in your Daniel Simmons Loyalty Account, or make sure you're subscribed to our push and email notifications, so you don't miss some of the time-sensitive rewards. You can check and update your communication preferences in your Daniel Simmons account.

Once you’re logged into your DS Rewards Account, go to the “Rewards” section of the Loyalty Hub. If you have enough points, you can exchange them for rewards.

For Silver, Gold, Platinum & VIP tiers you will receive free shipping codes to use throughout the year. You can check when shipping rewards are available by viewing your Loyalty Hub or to receive more timely notifications, make sure you are subscribed to email/push communications.

Once you meet the next tier's spend threshold (excluding any returned or cancelled orders), you'll be upgraded to the next tier.

You can see your progress on your Loyalty Hub, which you can find in your account, or make sure you're subscribed to our push and email notifications, so we can update you when you are close to changing or retaining your tier.

You can check and update your communication preferences in your Daniel Simmons account.

Unless you're upgraded to a new tier, you'll stay in your tier for 12 months.

Then, if you have met the spend threshold for your tier during the previous 12 months, your rewards will be extended for a further 12 months. If you have exceeded the spend threshold for the tier you’re currently in during the previous 12 months, we'll upgrade you to the next tier.

We’ll send you an email to let you know if you’re being upgraded to a new tier.

You'll move down to the tier that reflects your total spend for that period, or lose your rewards if your total spend drops below £500 GBP

There are five tiers: Bronze, Silver, Gold, Platinum and VIP.

When calculating your Rewards progress, we use the currency of the order placed on our platform. The value considered for your Rewards progress is the order value minus any shipping costs incurred. Once this value is determined, it is then converted into GBP for the purpose of calculating your reward points. This ensures fairness and consistency in our Rewards program across all transactions.

• Approved: Ready to use for rewards.
• Pending: Your points are awaiting verification. Typical for recent purchases and referrals.
• Cancelled: Not added to your account, for example when a purchase is cancelled.

Of course. To opt out of our Rewards programme, please contact Customer Care at info@danielsimmons.co.

Once we've processed your request to leave the Rewards programme, all of your accrued spend will be removed from your Rewards account and you'll lose your tier status and the rewards attached to this.

If you change your mind, you can become eligible to join the Rewards programme again by contacting our Customer Care team. Please note, if you wish to re-join the Rewards programme we will not be able to reinstate your previous tier or spend value so you will have to accrue the applicable spend threshold again to qualify for the rewards in any of the tiers.

View our full Terms and Conditions here.