Since the UK formally left the EU in January 2021 there have been several changes to how we send parcels internationally. As all orders are currently shipped from the UK, you may be subject to additional import fees upon receipt. Please see below for further information.
EU - Our standard international service is NOT inclusive of Duties & Taxes. Customers will be liable for all Duties & Taxes on these orderes.
Duties & Taxes are covered for our customers ordering from EU member states when using our FEDEX or DHL services.
As of 23rd August 2022, when purchasing from a country in Europe, any customs or import duties are charged once the parcel reaches their destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
USA – All orders above US $800 will be subject to import duties. For more information, please check with the US Customs and Border Protection Department however all duties will be calculated and payable at checkout and there should be no additional costs upon delivery.
Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information.
New Zealand - We do not collect any duty, fees or GST unless the value of your item/shipment is over NZ$1000. GST of 15% applies to all imported items, including anything you bought online or using a mail order catalogue. Overseas suppliers may charge GST on items sent to New Zealand consumers that are valued at NZ$1000 or less. We calculate GST based on the total of: how much you paid for the item, plusany international transport and insurance costs, plus any import duty. Note: For duty and GST calculations, if you import multiple orders in a short time period from the same supplier and address, we consider them to be a single shipment.
Canada - Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items. You do not have to pay the GST on the following goods that are imported into Canada by mail: - goods worth CAN$20 or less; and - gifts from family members or friends who live abroad when the worth is CAN$60 or less. The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST.
All import duties, customs charges, taxes and admin fees (if applicable) will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside of our control.
