Shipping
SHIPPING RATES
Daniel Simmons ships worldwide through a range of carriers. Offering premium and standard services to suit all our customers needs.
We make it our business to ensure a timely delivery of your order, we will always aim to dispatch your order as fast as we can pending product availability and credit verification. Please bear in mind that time frames are an estimation and can sometimes take a little longer than expected especially through busy holiday periods.
See below for all our shipping information.
SHIPPING OPTIONS
Royal Mail Tracked 48 - £5.00
Royal Mail Tracked 24 - £6.50
DPD - £8.00
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We will make every effort to dispatch your order within one working day. Our cut off time for dispatch is 2pm each weekday. All orders placed after 2pm Friday will be dispatched the following working day.
DUTIES & TAXES INCLUDED
Fedex - £15.00
DHL EXPRESS - £20.00
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Duties & Taxes are covered for our customers ordering from EU member states when using our FEDEX or DHL services
FedEx - £20.00
DHL Express - £25.00
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To our U.S. customers, we regret to inform you of changes to our shipping policy.
Due to the imposition of tariffs and the removal of the $800 de minimis exemption under the current administration, we have had to adjust our shipping process for products entering the United States of America.
As of Friday, August 29, 2025, we will display and charge all duties and taxes related to orders shipped to the United States of America at checkout.
This means that all respective duties and taxes will be paid by you, the consumer, before the shipment leaves the country of origin, as per the current administration's guidance.
We are working to find a better solution with our carriers, DHL and FedEx, but information is currently relatively sparse. These actions have been taken under our carriers' advisement to ensure that all orders placed can be delivered in the quickest and most efficient way possible under the current rules.
We apologise for the inconvenience caused. With the only other option being to stop shipments to the United States entirely, this was the best solution to continue servicing our U.S. market until we can find a better solution with our carriers and deliver a long-term shipping solution.
IN ADDITION WE HAVE BEEN INFORMED THAT WE CAN NO LONGER RECLAIM DUTIES ONCE THEY ARE PAID. WE CANNOT REFUND THE DUTIES ON ANY RETURN ORDERS.
FedEx - £20.00
DHL Express - £25.00
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Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items. You do not have to pay the GST on the following goods that are imported into Canada by mail: - goods worth CAN$20 or less; and - gifts from family members or friends who live abroad when the worth is CAN$60 or less. The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST.
FedEx - £28.00
DHL Express - £25.00
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All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information.
FedEx - £28.00
DHL Express - £25.00
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All orders above NZ$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the New Zealand Customs Service for more information.
FedEx - £25.00
DHL Express - £27.50
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You will be responsible for any Duties & Taxes incurred from your your, which may need to paid on collection or delivery of your package. Unfortunately there are too many territories with varying rules and rates for us to detail every circumstance. We advise you visit your local government website regarding import duty and taxes for the latest information.
Due to the tragic events in the Ukraine and current atrocities being commited by the Russian Authorities we have suspended all shipments into this territory.
As a consequence we have had to unfortunatley suspend shipping into the Ukraine as shipping lanes and carrier services have been heavily affected by the war.
SHIPPING FAQ'S
Since the UK formally left the EU in January 2021 there have been several changes to how we send parcels internationally. As all orders are currently shipped from the UK, you may be subject to additional import fees upon receipt. Please see below for further information.
EU - Duties & Taxes are covered for our customers ordering from EU member states when using our FEDEX or DHL services.
USA – To our U.S. customers, we regret to inform you of changes to our shipping policy.
Due to the imposition of tariffs and the removal of the $800 de minimis exemption under the current administration, we have had to adjust our shipping process for products entering the United States of America.
As of Friday, August 29, 2025, we will display and charge all duties and taxes related to orders shipped to the United States of America at checkout.
This means that all respective duties and taxes will be paid by you, the consumer, before the shipment leaves the country of origin, as per the current administration's guidance.
We are working to find a better solution with our carriers, DHL and FedEx, but information is currently relatively sparse. These actions have been taken under our carriers' advisement to ensure that all orders placed can be delivered in the quickest and most efficient way possible under the current rules.
We apologise for the inconvenience caused. With the only other option being to stop shipments to the United States entirely, this was the best solution to continue servicing our U.S. market until we can find a better solution with our carriers and deliver a long-term shipping solution.
IN ADDITION WE HAVE BEEN INFORMED THAT WE CAN NO LONGER RECLAIM DUTIES ONCE THEY ARE PAID. WE CANNOT REFUND THE DUTIES ON ANY RETURN ORDERS.
Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information.
New Zealand - We do not collect any duty, fees or GST unless the value of your item/shipment is over NZ$1000. GST of 15% applies to all imported items, including anything you bought online or using a mail order catalogue. Overseas suppliers may charge GST on items sent to New Zealand consumers that are valued at NZ$1000 or less. We calculate GST based on the total of: how much you paid for the item, plusany international transport and insurance costs, plus any import duty. Note: For duty and GST calculations, if you import multiple orders in a short time period from the same supplier and address, we consider them to be a single shipment.
Canada - Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items. You do not have to pay the GST on the following goods that are imported into Canada by mail: - goods worth CAN$20 or less; and - gifts from family members or friends who live abroad when the worth is CAN$60 or less. The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST.
All import duties, customs charges, taxes and admin fees (if applicable) will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside of our control.
These sometimes go into the spam/junk folders so please check this first and if you still do not have it, do email customer service at info@danielsimmons.co with your name and order number and they will be able to help locate your tracking details.
Please allow 24 hours for your tracking number to activate as the number may not be valid until your order is picked up by the courier. If it's still not working, please contact info@danielsimmons.co with your name and order number.
We will do our best to cancel you order if it has not already dispatched. Once a parcel has left us it will need to be returned. Please be aware we aim to ship all orders the same day they are placed so the window to cancel your order is very short.
Again we will do our best to change any items in your order but once the order is printed and into fulfilment we cannot change it.
Once your order is placed we cannot change the delivery address of your order. This is for security and insurance purposes. Our merchants and couriers will only cover parcels shipped to the address at the point of sale.