FAQ – Daniel Simmons

FAQ's

Once you have placed your order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@danielsimmons.co to your contacts. otherwise your confirmation email may end up in your junk / spam folder.

If we encounter any product availability and credit verification issues we will contact you within 72 hours to resolve these issues.

If you have not received your order confirmation 24 hours after you placeed your order please contact us info@danielsimmons.co.

If an item you have ordered is missing from your delivery, this will likely have been removed due to it being out of stock. You will be notified by email should an item you have purchased be out of stock. If you have not received an email notification about any changes to your order, but you are still missing an item please contact us immediately with your name, order number and missing item(s)

We will investigate this and will resolve this issue as quickly as possible.

All missing item claims must be made within 7 days of the delivered date of your order.

Please check the following before contacting customer service.

- Check you have received an email confirming your order has been dispatched.

- Check the tracking information that is included in you dispatch confirmation email using the relevant link.

- Check for emails, phone calls and attempted delivery cards from one of our couriers. It may be that your parcel is being held at your local depot awaiting collection or re-delivery.

- Check nobody at your address has taken the delivery on your behalf.

- Although our couriers should not leave your parcel with your neighbour it is always worth checking with your neighbour just in case.

If you still cannot locate your order please email info@danielsimmons.co

Since the UK formally left the EU in January 2021 there have been several changes to how we send parcels internationally. As all orders are currently shipped from the UK, you may be subject to additional import fees upon receipt. Please see below for further information.

EU - Our standard international service is NOT inclusive of Duties & Taxes. Customers will be liable for all Duties & Taxes on these orderes.

Duties & Taxes are covered for our customers ordering from EU member states when using our FEDEX or DHL services.

As of 23rd August 2022, when purchasing from a country in Europe, any customs or import duties are charged once the parcel reaches their destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

USA – All orders above US $800 will be subject to import duties. For more information, please check with the US Customs and Border Protection Department however all duties will be calculated and payable at checkout and there should be no additional costs upon delivery.

Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information.

Canada - Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items. You do not have to pay the GST on the following goods that are imported into Canada by mail: - goods worth CAN$20 or less; and - gifts from family members or friends who live abroad when the worth is CAN$60 or less. The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST.

All import duties, customs charges, taxes and admin fees (if applicable) will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside of our control.

Sale items purchased can only be returned for exchange or store credit unless specifically stated otherwise. This includes all site-wide events, sales and certain promotional events.

Sale items are available for a limited time only.

We reserve the right to amend the list of products excluded from the sales.

Sale items are subject to availablility.

Other discount codes, promotions and offers cannot be applied to sale items.

We reserve the right to withdraw any offer at any time without notice.

Shipping restrictions may apply.

We have gone to great lenghts to give you as much information as possible on the sizing and measurements as well as expected fit of our items.

We have included images to show you the exact points and how we measure a garment so you can get the most accurate fit. Our size guides are created for each item so there are no generic size charts that can cause issues.

If you have any further questions please reach out to us. info@danielsimmons.co

Certain products that are not available immediately to purchase will be displayed as a pre-order. These items can be pre-ordered to secure them once they become available. Payment will be taken once the order is placed. Delivery times will be displayed on each product and you will receive an email detailing your expected delivery date. You can cancel any pre-order up until the items dispatch.

If you order a pre-order item along with items that are available for immediate dispatch we will part ship your order.